Frequently Asked Questions (FAQ)

General

What is Fidelly?

Fidelly is a digital loyalty solution that allows businesses to offer virtual loyalty cards to their customers. Cards can be added directly to Apple Wallet or Google Wallet, making it easy for customers to use them at every visit.

What types of businesses is Fidelly for?

Fidelly is designed for any business looking to retain customers, including:

Restaurants
Cafés
Hair salons
Barbershops
Gyms
Spas and esthetics
Retail stores
Local shops

Why replace paper loyalty cards?

Paper cards are often lost or forgotten. With a virtual card:

Customers always have it on their phone
You can send promotions
You get data on your loyalty program
You modernize the customer experience

Setup

How long does setup take?

Setup is quick, usually just a few days. We configure your loyalty card, program, and necessary tools to get you started.

Do I need to install an app?

No. Loyalty cards work directly with Apple Wallet and Google Wallet, so your customers don’t need to download a new app.

How do my customers get their loyalty card?

Customers can add their card by:

Scanning a QR code
Clicking a link
Using a sign-up page
The card is then added directly to their phone.

How it works

How does the virtual loyalty card work?

When a customer visits your business, you can add a point or stamp to their card. Once the required number is reached, the customer can redeem their reward.

Can customers receive notifications?

Yes. Fidelly allows sending proximity notifications when customers are near your business, encouraging visits.

Are notifications automatic?

Yes. Once set up, notifications trigger automatically when customers are near your business.

Do the cards work on all phones?

Cards work on most modern phones compatible with Apple Wallet or Google Wallet.

Pricing

Are there setup fees?

Yes. Startup fees apply for creating and configuring your loyalty program.

What are the monthly fees?

Monthly fees include platform access, loyalty card management, and marketing tools.

Is there a long-term contract?

Terms may vary depending on the plan. Contact us to learn about available options.

Marketing and loyalty

Can Fidelly really increase my sales?

An effective loyalty program encourages customers to return more often. Notifications and promotions can also boost foot traffic.

Can I send promotions to my customers?

Yes. You can send promotions, special offers, or rewards to your customers.

Can I modify my loyalty program?

Yes. Your program can be adjusted to meet your marketing needs and goals.

Support

Do you offer support?

Yes. We assist clients with setting up and using their loyalty program.

How can I contact you?

You can reach us via our Contact page or by email.

Security and data

Is my customer data secure?

Yes. Fidelly implements security measures to protect information and comply with applicable data protection laws.

Do I have access to statistics?

Yes. You can view insights about your loyalty program’s usage.

Getting started

How do I get started?

Simply request an appointment through our website. We’ll present the solution and guide you through the setup process.